Return & Exchange

Mfab9's returns and exchange policy gives you an option to return or exchange items purchased on Mfab9 for Manufacturing Defects only OR Size Options within the specified return/exchange period (WITHIN 15 DAYS FROM THE DATE OF DELIVERY). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  1. Pick up: In most locations, we offer a pick up service
  2. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

  1. Some products like fine jewellery, and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like SHERWANIS , BRIDAL LEHNGA, HEAVY FESTIVE GARMENTS can only be exchanged not returned.
  2. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging
  3. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team
  4. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  5. Mfab9 will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Mfab9 would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
  6. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  7. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

Cancelation

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

Shipping

We strive to deliver products purchased from Mfab9 in excellent condition and in the fastest time possible. If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including any platform handling fee, if paid online.2. If you return an order delivered to you, platform handling fee will not be refunded. However if you self - ship your returns, we will reimburse self - shipment charges based on Mfab9 's Returns Policy. For accounts whose return behavior violates our fair usage policy, platform handling fee will be non - refundable irrespective of order value.

*Order value is calculated after applying discounts / VAT / GST or any other applicable charges

Payment Options

We support the following payment options at Mfab9

  1. Cash On Delivery (Not available now)
  2. Credit Card
  3. Debit Card
  4. Net banking
  5. Wallet

How do I create an account on Mfab9?

You can create your account on Mfab9 by entering yor details. Click on "Register" after that and fill up the form to create your Mfab9 account.